Housing Pathways Officer (Applications and Allocations)
20/05/2026
22/06/2026
$91,870.16 - $91,870.16
Permanent - Part Time
St Leonards, NSW
Housing Pathways
What we do
At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do.
As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities. Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.
We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. Your passion and potential matter.
Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.
What we offer
Competitive package – 35-hour work week with competitive, above Award pay and 17% annual leave loading.
NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
High-growth environment – Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support
Health and wellbeing benefits - Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave
Agile and innovative work practices – Hybrid work arrangements including work from home options, and modern, well-located offices close to public transport
Job Description
About the role and about you
As a Housing Pathways Officer, you are the first point of contact and will provide responsive support to people seeking social housing assistance, ensuring they understand and can access appropriate housing options. You will assess housing applications, allocate social housing properties, and work closely with applicants, tenants, support services and stakeholders to deliver fair and timely housing outcomes. You will report to the Lead, Housing Pathways and collaborate across internal teams and external partners to support vulnerable customers.
To succeed in this role, you will have strong customer service skills, the ability to work collaboratively with diverse and vulnerable stakeholders, and the ability to manage a high-volume workload while applying policies accurately.
This is a permanent, part- time position (9am to 5pm, 3 days per week in the office – preference of Monday to Wednesday, or as agreed during candidate discussions), based at our St Leonards office, with travel to other SGCH offices as required.
Duties
Assess applications for housing assistance in line with Housing Pathways policies
Allocate social housing properties fairly and within required timeframes
Provide customer-centered support and advice to applicants and tenants
Engage with stakeholders and support services to facilitate appropriate housing outcomes
How to apply
If this sounds like you, please click ‘Apply’ and upload your up to date CV by 9am Wednesday 3 June 2026.
The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the roles criteria. Appointment is subject to standard pre-employment checks, such as working rights, employment references from previous managers, a National Police Check, and a health assessment.
Please note we may establish a Talent Pool from this process.
If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to jobs@sgch.com.au
Desired Skills and Experience
Working knowledge and understanding of NSW Government's Housing Pathways, and specialist homelessness systems and policies. Current NSW Drivers license and willingness to travel to all SGCH offices as required.
Experience of providing services to, and working with, people from diverse backgrounds, disadvantage and vulnerability.
Demonstrated skills in customer service, organisational and time management, prioritising and planning, problem solving, communication and MS Office suite
Ability to work with a business acumen and a social heart with self-motivation, compassion and resilience to manage competing priorities, deadlines and multiple stakeholders, to continuously improve, and deliver the best outcomes for the business and customers.
